Service line management involves structuring an organization into patient care components that are manageable, measureable and accountable entities. In today’s environment, service line planning goes beyond the walls of the hospital and includes the total patient experience. Through the service line approach, hospitals can grow and maximize financially viable services while strengthening collaboration with physicians.

Service line planning results in:

• A shared vision by physicians and hospital leadership 
• Defined growth opportunities 
• Clinical quality, operational efficiency and patient service performance benchmarks 
• Financial plan with volume goals, investment requirements and expected ROI 
• Improved collaboration between hospital and physicians 
• Identification of alignment opportunities 

Service line planning is a collaborative process that involves:

• Interviews with administrators, physicians, service line staff and department managers 
• Definition of market opportunity 
• Assessment of services, operations, and service line capabilities 
• Financial analysis 
• Business and implementation plan development 
• Re-engineering as required 

Through SRM’s relationships with trusted Partners, we offer state of the art tools to help hospitals and physicians manage their service lines, improve bottom line performance, increase patient satisfaction, and most importantly – get better healthcare outcomes:​

• Only Oncology data tool that merges cancer data registry information with other resources to create actionable information for strategic planning, operational, and financial decisions